Shipping policy
SHIPPING POLICY
Effective Date: July 13, 2026
This Shipping Policy explains how MiniWalk processes and delivers orders placed through miniwalk.site.
1. Free Worldwide Shipping
MiniWalk provides free standard shipping to eligible destinations worldwide.
No minimum purchase amount is required for free standard shipping unless a different condition is clearly displayed during a specific promotion.
Express or upgraded delivery options, when available, may involve an additional fee shown at checkout.
2. Estimated Delivery Time
Our estimated standard delivery time is:
7–10 days after dispatch
Delivery times are estimates rather than guarantees. Some orders may arrive earlier or later depending on the destination and shipping conditions.
3. Order Processing
After an order is submitted, customers will receive an order confirmation email.
Orders are reviewed, prepared, and transferred to the appropriate shipping carrier. Processing time is separate from the estimated delivery period.
Orders placed during weekends, public holidays, promotional events, or periods of high demand may require additional preparation time.
4. Order Verification
We may contact customers to verify:
- Delivery information
- Payment details
- Unusual order quantities
- Address inconsistencies
- Suspected unauthorized activity
An order may be temporarily placed on hold until verification is completed.
5. Tracking Information
Tracking details will be provided when available.
Tracking updates may take several days to appear after dispatch. This does not necessarily mean the package has not been shipped. Some international or local carriers may provide limited tracking information during part of the journey.
6. Multiple Packages
Orders containing multiple products may be shipped separately.
Products may arrive on different dates because they are prepared at different facilities or transferred through different carrier networks. Customers will not be charged additional standard shipping fees when an order is divided into multiple packages.
7. International Delivery
International orders may pass through customs or local import processing.
Customs procedures can occasionally delay delivery. MiniWalk cannot control the speed of customs clearance or decisions made by government authorities.
Customers are responsible for ensuring that the products they order are permitted to be imported into their destination.
8. Customs Duties and Taxes
Depending on the destination, customs authorities may charge import duties, taxes, handling fees, or brokerage charges.
Unless these charges are expressly included at checkout, they may be payable by the recipient. Such charges are determined by local authorities and are not shipping fees collected by MiniWalk.
9. Accurate Shipping Information
Customers must provide a complete and accurate delivery address, including:
- Recipient’s full name
- Street address
- Apartment or unit number
- City
- Province, state, or region
- Postal or ZIP code
- Country
- Valid telephone number
MiniWalk is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.
Contact support@miniwalk.site immediately if an address correction is needed. We cannot guarantee changes after an order has entered processing or shipping.
10. Delivery Delays
Delivery may be delayed because of:
- Severe weather
- Customs inspections
- Transportation disruptions
- Public holidays
- Remote destination access
- Labor disputes
- Public health emergencies
- Incorrect addresses
- Carrier capacity limitations
- Events beyond our reasonable control
We will provide reasonable assistance when a shipment is significantly delayed.
11. Packages Marked Delivered
If tracking shows that a package was delivered but you cannot locate it:
- Check around the delivery area.
- Ask household members, neighbors, reception staff, or building management.
- Review any delivery notice or carrier update.
- Contact the local carrier.
- Contact MiniWalk if the package remains missing.
Please report the issue promptly so that we can review the available tracking information.
12. Lost Packages
A package may be considered lost after the carrier’s investigation or after a reasonable period without tracking progress.
If a shipment is confirmed as lost, MiniWalk may provide a replacement or refund, depending on product availability and the circumstances of the order.
13. Damaged Packages
If your package arrives visibly damaged, photograph:
- The external packaging
- The shipping label
- The internal packaging
- The affected product
Contact support@miniwalk.site with your order number and evidence. We will review the issue and provide an appropriate resolution.
14. Refused and Unclaimed Deliveries
If a customer refuses delivery or fails to collect a package, it may be returned to the sender.
After the package is returned and inspected, we may issue a refund in accordance with our Return and Refund Policy. Additional carrier charges caused by refusal, non-collection, or incorrect delivery details may be deducted where legally permitted.
15. Shipping Restrictions
Some destinations may be temporarily unavailable due to carrier limitations, government restrictions, safety concerns, or import regulations.
If we cannot ship to the provided address, we will contact the customer and issue a refund where necessary.
16. Shipping Support
For shipping assistance, contact:
Email: support@miniwalk.site
Phone: (877) 764-3772
Please include your full name and order number.