CONTACT INFORMATION POLICY

Effective Date: July 13, 2026

MiniWalk is committed to maintaining clear and accessible communication with customers.

Store Information

Store Name: MiniWalk
Website: miniwalk.site
Email: support@miniwalk.site
Phone: (877) 764-3772

Business Address

9526 Rue Berri
Montréal, QC H2M 1R4
Canada

Customer Support Topics

Customers may contact us regarding:

• Product information
• Sizing assistance
• Order confirmations
• Shipping and tracking
• Delivery problems
• Returns and refunds
• Damaged or incorrect products
• Website issues
• Payment concerns
• Policy questions
• General feedback

Information to Include

For faster assistance, include:

• Full name
• Order number
• Email used for the order
• Description of the issue
• Supporting photographs or videos, when relevant

Response Time

We generally aim to respond within two business days. Response times may be extended during weekends, public holidays, promotional campaigns, or periods of high message volume.

Important Return Notice

Do not send returns directly to the listed business address without prior authorization.

Customers must contact support@miniwalk.site before returning a product. Approved returns may need to be sent to a designated return facility provided by our support team.

Communication Security

MiniWalk will never request your complete payment card number, card security code, or account password by email or telephone.

Customers should be cautious of messages claiming to represent MiniWalk from addresses or telephone numbers not listed on miniwalk.site.